200,000 BPO jobs being created

April 17, 2018
Malahoo Forte

The Government is seeking to prepare 200,000 persons for the jobs that will be available in the business process outsourcing (BPO) industry over the next three years.

"An estimated 10,000 jobs were added to the sector last year, bringing the total to over 26,000. This is an indication of its significance," Marlene Malahoo Forte said.

Malahoo Forte, the member of parliament for West Central St James, said the Government recognises the potential for even more growth and is committed to creating the kind of environment that will bring in the investors.

"As a Government, we are looking to the legal process outsourcing shared services and also medical process outsourcing. We have been engaged with several international shared-services operators and also legal process outsourcing operators. We have been encouraging them to expand to Jamaica," she said.

BPO sector growing

She said the BPO sector is growing in leaps and bounds and is attracting some of the top professionals in the country.

She said that the perception that the sector is only for low-skilled workers "couldn't be further from the truth".

"There is also the perception that these workers are paid poorly, which also couldn't be further from the truth. The reality is that the BPO sector has real opportunities for professionals, in particular for lawyers, accountants, engineers, project managers and information technology professionals," she said.

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